Horror stories about cellphone companies are running rampant across the internet. "The chronic problems for cell phone customers are service and billing," says David Heim, deputy editor of Consumer Reports.
It's time for consumers to fight back!
After attempting to disconnect service with Sprint, Ramit Sethi is confronted with an early cancellation fee for which he had already negotiated not to pay. Instead of bowing down to Sprint's hustle, Ramit fought back with his notes of the conversation he had when he negotiated his cellular plan. Sprint immediately waves the "cancellation fee".
Ramit shares his tool to keep track of all your calls to companies' customer service lines. It's something I'd highly recommend using :)
Understand more by reading about Cell Phones, Cell Phone Brands and Cell Phone Companies.
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