Customer service is something that everyone within an organization should be committed to. This commitment starts from the top with executives and managers. Do they practice what they preach? Do these top level people set the tone and display a proactive attitude when it comes to customer service? Actions speak louder than words. If top level executives are preaching excellence in customer service, yet their actions speak otherwise, the rest of the company will not take them seriously.
Here are some ways that managers can show their commitment to customer service:
- Take calls in the customer service department once a month and help resolve customer complaints.
- Team up with customer service reps and ask the customer how they feel about the service.
- Hold weekly meetings to get feedback and suggestions from team members on how to improve customer service
Make the commitment to customer service and watch your company thrive and prosper...
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