Devoted to customer service and the principles of exceptional customer services

Maria,

I'd love your insight on how to treat corporate clients. I know for sure, it's easier to keep them than get them, but I'm sure I can do better. What do you think?

ddt

Customer service is such a big part of every business. After being a bill collector for 17 years, you tend to become a little cranky when dealing with debtors. This is true for any business owner who ends up having people who don't pay them. they lose sight of the customer service aspect of the sale and become "cranky".
My book "Become the Squeaky Wheel, a Credit & Collections Guide for everyone" is about collecting money while maintaining good customer relations or customer service. Not something many business owners think about, but should.

i would like to send a big "THANK_YOU" to Michaela S. for all her help in finding the part i needed. it will be delivered on 10/18/06. then i can get back to work. ha-ha. dj.

why after buying a game, do you still charge an EXTRA PRICE TO INSTALL IT; I DONT THINK THAT FAIR OF YOU TO DO, BECAUSE I HAVE THE GAME BIRCKS OF SGYPT AND MY WIFE PURCHASEDTHAT FOR ME ON CHRISTMAS, AND IT SAYS THAST I HAVE TO PAY AN ADDITIONAL 199.95 TO PLAY IT, THAT IS VERY WRONG OF YOU TO DO

I followed your instructions and I cannot eventually download the Trend Micro for which I paid recently $50.94 by check to have renewed.

Customer Number: 46893959
Order Number: 126466932
Order date: 30-MAR-07

Check of $50.94 was sent March 12, 2007

I have been conducting a Customer Service Training program for the Customer Service Reps at NOKIA and i must say that these blogs are helping me to a great extent. Thank you Maria and thank you all. Please put some light on the "INTERNAL CUSTOMER" concept.

Cheers!
Madhu

I DO NOT WISH TO RENEW MY SUBSCRIPTION. I DO NOT LIKE ALL THE ADS . I BUY A MAGIZINE NOT A BYERS GUIDE. LIMIT THEM TO 2 pages then i will THINK ABOUT IT

I have sent two letters to tell you I do not want the magazine - yet today I get another bill - Please can you not understand I do not want the magazine!! I will not reply one more time!! Mary Lewis Baker

To
The Manager,
Reliance Mobile .

Reg : Sh. Vijay Kumar
Bhiwani Road, Jind.

Sub: Non – receipt of new mobile.

Sir,
It is to bring to your kind notice that I had purchased a Nokia – 6265 (CDMA) who’s ESN/IMEI number 026157255P2 and its product code is 0531627 and warranty Ref. no is APAINY 083933099. I had given the set to our Nokia Service Centre at City Heart, SCR – 26/8, Jhanj Gate, Jind – 126112 on 13 Aug. 2007 and the service job sheet No. is 239434038/070813/23.
The fault has been noticed by the care centre is Blank Display and they had given me the target delivery date 03rd Sep.2007.
According to the rules and regulations of the company they have to provide us a new set with in stipulated time. But they gave me an old hand set which was in a bad condition as compare to my mobile. So many scratches were marked on the screen and the whole body of the mobile, so, I deny accepting that set and request them to arrange me a new set.
But they misbehaved with me and took the set with them. I also talk with Mr.Malkeet Singh who is Regional Head of Haryana. But he also did not give any positive response and warned me that you will get only that old set.
Sir, it’s my humble request to you that please look in to this matter as soon as possible as I am very upset from the behavior of the Nokia Company employees and it gave me mental harassment.
Please look carefully in to the matter and reply me soon so that I will gave new way to my proceedings.
Thanks.
With Regret

Vijay Kumar.

i live in chak .NO.114/12.L Teh chichawatni Dist Sahiwal. SUB.Division Kasowal.Ph.0405410908/SDO>MOb.0300-2069088/The light of our village is victim of shading continuesly previouse five days.There are no proper time table of loadshading in our sub division.when call to the staff of sub division and SDO so they never replied.the time of loading shading may be 1 or two hours but they never provide us light 5 and 6 hours.THE day before yesterday a person who has died but they never provide light.
Shabbir Abbas. cell No:0345-5547725

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purchased; microwave, moder #jes1358wL01. serial #908617u, manufactured july 2007.

purchased sometime in sept/oct of 2007 at walmart in redding ca. for the amount of $80.00. don't have the receipt but we mailed in the warranty card.
the oven is malfunctioning by shutting off before set time.
we can't return it to the store without the reeipt so please let us know how we can replace it, or let me know who I can contact re: this item.

Thank you

Customer Convenience? Not the experience I had Saturday at the Southaven, Ms. store. Alisha (not sure of the spelling as she did not have a name tag) walked to the counter like she had all day. By the time she got there I almost forgot why I had come to the store. She never greeted me or even asked if I needed help. I wanted to return a George Forman grill and gave her my receipt. She never even looked at me, until I asked if she could put the return on my debit card. She snarled and said she had to return cash. Ok, I signed the cashier receipt she slid across the counter and got my money back. If this is the best you can hire I don't think I'll be back. My neighbor was with me and wanted to pay on her account. She not only wasn't greeted but wasn't thanked for her payment. If the woman was having a bad day, that's too bad, since I think we all have them. However, her attitude was more than we could take. Do your employees not know who pays their salary?
Sure, the check read Kohl's, but where does Kohl's get the money to pay them? Something these people need to start thinking about. I am a customer service oriented person and I think there could be some improvement in your Customer Convenience department.

Kathleen Bollinger

Hello.
Can you tell me why my Broadband go,s off for any thing from 24 to 36 hous at a time and I can get no answer other than by calling at 25p per minuit to get service resumed due to a fault I have not created.
Yours Faithfully
J Porter

I tried to get the monthly pass but for some reason it would not except my info. I had to miss last week because I did not have a pass sent to me. Don't you have a phone number so I can talk to someone from weight watchers? I do not want to continue after this month. (I will have to pay each time.) What do I have to do to get this months pass and cancel next months? My access code is 13-466-1202-1865010240
Mary LeBrun
1260 Bay Shore Rd
Brussels WI 54204
(920)825-7013
e-mail rlebrun@centurytel.net

When I received my computer I did not get my Owner's Manual for Dimension 3000. Yes I have it on line, but when my computer had problems and the computer would not start, the on line manaual was useless. Please send a copy of Demsion 3000 to:V.Haranczak, 15694 Golden dr., Macomb Twp., Mi 49044-3162. Also, when my floppy drive was in stalled on site, the installer did not leave my disc for the floppy. I now have problems with my floppy drive and have to re-install the program. Please send a Disc for the Floppy Drive to the same address. Thank You

internet connection by mobile phone not started yet after 15 days

It been a more than a week I have started getting daily text messages abouut my billing statement and it really going to my nerves even in 1:00 am in the mornining !!!! Would you believe that !!!! Please STOP sending text messages about my billing statement. Mailing is enough .

i'm unable to make or receive call since today. no 08053573638.THANKS

MODEL NO RP5013 NEED INSTRUCTIONS HOW TO OPERATE IT CAN NOT FIND ORIGINAL ONES JAMES BLAIR 48 CHAMBERS AVE GREENVILLE PA 16125 THANK YOU

Hello,
I have poatpaid airtel corporate connection.Payment of Bills are collect by the agenets of airtel and because of non-collection of amount last month my payment became over due and in the last bill i was advised to ,ake payment before 8/11/07 and any late payment is not applicable for overdue bills.Surprizingly my service was disconnected one days earlier on 7/11/07 without informing me the the reason therefor.I called the collecting agent and also the customer care stating the fact that the due date is 8/11 and when i made the payment of full amount on 8/11, i was told on 8/11 mornig that the service will be restored soon. In the evening I was told to switch off and on my set and that the service has been already restored. I kept calling every hour but lastly i was told that due to server problem there is delay but surely it will be restord by 9th morning. I thereafter kept calling the collecting agent several times who chose not to pick up the phone lastly i was informed that by him through SMS to contact the corporate head Sri Kamal Saha. When I contacted this morning on 11/11 he expressed his inability to do anything on sunday.
Due to this harrassment I have incurred several losses that can not be compensated by money. Even till now after five days since disconnection of service,there is no communication from airtel stating any reason though the full payment has been done within the due date.I would like to know ahat appropriate action can be initiated against the service provider legal or otherwise demanding the compentation to my corporate office who has inceurred inconvenience and has not been able to get my valuable services on holidays and ( it is vital to inform that on strike days too the availibiltiy of service is ssential)therefore i would like to have suggestions for appropriate action that can be initiated against the service provider for the disconnection and consequential damages that my self and my corporate office has suffered.

kita gitu gituan yu

hi,
I am a existing customer of Reliance Smart service. But today i realize that my account balance is decresed to Rs. 20.05 from
Rs. 69.05 . I don't understand the proper reasons. I requested u plz. take proper action of my complain otherwise I take proper action of ur service.Soon I have changed my connection from realince smart.

somenath das
M- 9883263432

I am a resident of india. My cell phone no. +91 9933457765. in the PART of WEST BENGAL. VERY OFTEN ,WITHOUT ASSIGNING ANY CAUSE CUSTOMER CARE OF AIRTEL PHONE NO 64611050 0F INDIA AIRTEL SERVICE DEDUCT SOME BULK AMOUNT FROM MY PREPAID ACCOUNT. fOR INSTANCE i LIKE TO STATE THAT ON 27TH NOV AT 00HRS MY BALANCE WAS rs.127.53 and cell was switched off. at 7am when I opened my cell Ifound RS,50/- IS DEDUCTED. i ASK THE ITEM FOR WHICH SUCH DEDUCTION IS MADE BUT CUSTOMER CARE DIDNOT REPLIED THE CAUSE FOR WHICH SUCH DEBIT TAKEN . PL LET ME KNOW WHY SUCH DEDUCTION?

Hi my name is Hayden Ryan i did purchase the unlock iphone for $29.99 and i am yet to recieved the software.
Please contact me phone# 868-759-0505 or E-mail jcs4gm@msn.com Thank You verymuch for your quick response. Hayden Ryan

I have purchased one men's track suit which got defected in just 2 to 3 days from Ritu Wears , Lajpat Nagar. When I went there to replace it he refused to entertain me. Plz take necessary action.

I am regular ICICI Credit Card user since 2 and half year and track record you can verify. I have done some balance transfer in the month of July' 2007 for an amount of Rs.18,000/-. for which I have given a letter stating that the interest for the first 6 months will be @.75%. Whereas the interest has been charged more than the interest prescribed in the letter. For which I have been contacting the help line for calculation of interest and reversal of interest. As on today i have been given 7 calss to resolve the above problem. Kidly attend to the above problem and reverse the excess interest charged on my credit card. My contact number is 040-23312211 and my email id is ghs_naaz@rediff.com

Thanking you

To Whom It May Concern:

I have a problem regarding may accounts.i have dicovered last November 5,2007 that may accounts have been widthdrawn an amount of P10,000 dated last oct. 10 2007.so i file my complain to mam junalyn and she advise me to comeback in the office UNIONBANK SM branch on the following week. Junalyn explain to me the widthdrawals was done in a ceertain bank name Allied Bank Danao branch . I complained and denied that i have never been withdrwan a certain amount of P 10,000 and never sent somebody to do it for me. certainly since i used the E CARD i never exprienced any transaction made to the said bank ( Allied Bank ).

DEAR SIRS
FOR UR INFORMATION I BOUT A 29 CUBIC FEET SIDE BY SIDE REFRIGIRATOR(S/N 026343CPA00210N) & IMMIDIATELY INFORMED SAM SERVICE CENTER IN IRAN.
AFTER ONE WEEK A SERVICEMAN PHONED ME & CAME FOR INSTALATION ,AT FIRST HE ASKED FOR EXTRA MONEYFOR INSTALATION ,WHEN I TOLED HIM IT IS FREE HE DYNIED TO DO THE JOB & SAID THERE IS A TECNICAL PROBLEM FOR WATER SUPPLY.
I TRRIED TO MAKE PHONE CALL TO SERVICE CENTER BUT NOBODY ANSWERED ME.
NOW THE UNINSTALED DEVICE IS REMAINED FOR ME , I PAID MORETHAN 2000 US$ BUT I COULDNOT USE IT.
IAM NOT SATISFIED WITH THIS KIND OF SERVICE , BUT I HOPE U COULD SOLVE MY PROBLEM.
I AM WAITING FOR UR ANSWER.

BEST REGARD
A. ABNAR

I would like to inform you for the delayed mail of my billing statement of my credit card. My due date is every 6th of the month its already 8th of the month today and I havent receiving any.

Thank You!

I, MR. SUBHASH WALI, A CUSTOMER OF HONDA SINCE LAST 25 YEARS MY CAR NO. IS MH-04-DF-8118.

THIS IS TO BRING TO YOUR NOTICE THAT I HAVE 'HONDA CV (NEW MODEL)' & I MET WITH AN ACCCIDENT AND HAS ORDERED THE PART CALLED 'RIGHT SIDE MARD FLAP' WITH MY SERVICE STATION AT HICHBAAN, KALINA, SANTAKRUZ (EAST), MUMBAI.

SINCE 1 MONTH I AM BEHIND THESE PEOPLE, BUT THEY REFUSE TO SEND THE PART GIVING EXCUSE OF 'UNAVAILABILITY OF THE PART WITH HONDA'.

I MAY PLEASE REQUEST YOU TO LOOK INTO THE MATTER AND PROVIDE US WITH THE PART AT THE EARLIEST.

THANKS & REGARDS

SUBASH WALI
MOB. 9820841115 / 9967060055

I was in the Cedar Bluff Virginia store today, and had the worst experience of my life. The cashier balled my clothing up to put it in the bag. When i ask her not to do that she continued as though i said nothing. Then went she took my money, she forgot to give me change, and her supervisor, pulled her drawer and said that she would have to do a audit. I waited about fifteen minutes, and left the store, the change was only 95cents, but it is principal of the thing. When i called home office, i was told that they could do nothing about it. I wil never visit this store again as the cashiers are rude and do not care about their customers. I hope Kmart makes good use of that 95cents because i will never shop there again.

TOWER PROBLEM
Sir
i am using airtelnetwork. i may have tower problem. when i receive a sim, i will customer care they cannot respons, if any so please take nessacery action.(thiruvannamalai dist. arni-632301.sarabbazzar)

TOWER PROBLEM
Sir
i am using airtelnetwork. i may have tower problem.in(thiruvannamalai dist. arni-632301.sarabbazzar)
when i receive a sim, i will customer care they cannot respons, if any so please take nessacery action.

Hey, I have a question for you? If you have va family emergancy and you go out of town on short notice and you are no where around a phone and you don't show up to work. Do the district manager has the right to fire you? Y or N?

sir,
this is viqar here from india and the purpose of writing this message is to seek some information regarding a pocket pc(PPC) cell phone of Everex E500 model. sir im having a ppc which was purchased in dubai by one of my friends and was gifted to me now that its not getting ON at all and i donno really whats the problem is. so i wanna get my PPC repaired well but unfortunately i am unable to find out its service centre. so i request you to please let me know about the servicing centres of EVEREX E500 in india so that my work will be done. i'll be thankfull if you were to reply me as soon as possible.

sir iam a car tourist operator in chennai.my name is mrs.ellammal.after so many of hard work now iam operating 10 nos indica only.i recently sold an ambassodor and purchased indigo.it has runned 490 kms only.the airconditioner has failed and due to that iam mentally upset.the old ambassodor which i sold had no problems with the airconditioner untill 150000 kms.i sent the indigo to the vst service centre here in chennai,but no action taken.the service is very poor.so i kindly request you to take immediate action and give me a feed back.vehicle registration no is tn.05.w.8384.my no is 04426442144

Dear Sirs,
Im your customer of Honda scooter no.DL7SAQ4348.Today morning when i was driving the scooter .At ITO redd light i stopped the scooter & restarted it was not.After 3 & 4 attampt i listen a cracking sound & sooter started but i found the KICK came outside.At your aut. service station M/s Swaroop Honda,Patparganj,Delhi the entertainer Mr. ARUN Told me that it is chargable & you will have to pay Rs.1100.After that i met Mr. Joginder & he told me that I have to pay the full Labour Charges also.This makes me VERY GLAD & SURPRISED THAT HONDA COMPANY COLLECTS THE CHRGES INWARRENTY ALSO.Reason I THINK THAT THEY & THEIR PEOPLE KNOWS THE QUALITY OF THE ETERNO SCOOTER.I HAD BEEN USIN MY LML NV SCOOTER SINCE 1989.BUT I NEVER MADE THE PAYMENT OF A SINGLE RS. INWARRENTY & RECIEVED A MORE THEN BEST SERVICE ALWAYS.IT IS STILL WITH ME & RUNNING FANTASTIC & EVEN AFTER RUNING MY LML MORE THAN 93000 KMS. THE KICK NEVER BROKEN WITH SHAFT.PL. COMPARE YOUSELF TO TRY TO PROVIDE ME THE SOLUTION.

THANKS & REGARDS
K.K.RUSTAGI
SR. ENGG.,INTEX TECHNOLOGIES (I) LTD.
SUBASH NAGAR,
GURGAON,
HARYANA.
Mob.-9873088446

Hi, pls where are u guys located in Nigeria as i will

like to register with you for some months training in

customer care training. waiting to here from you soon

as possible. my tel no:08063039940.

On November 3rd I sent a check for a subscription for
SI and ordered my free gift of a Steelers jacket. I
am getting the magazine but have heard NOTHING about my
free gift. Please advise at I was hoping to give it
as a gift.

Don Krebsbach
donandme@charter.net

Tower Problem
I am client of brac net.com .We r line distributer in
Dhaka (Shampur & Jattrabari )p.s. So brac can,t our help.
there are lot of MD.Gm.Agm.......So now very big problem our net connection.........

Dear Sir/Madam

I Manmohan Singh had applied for a loan with tanant loan. I had given all of my card details/information to one of your company employs. I had asked for £5000 loan for christmas expences and they did not mention that they will take £49.99 from my bank account. I had no money in my acount and your company took £49.99 from my acount because of that i was charged £35 from the bank because i was overdrawn by £49.99. I have already been charged £49.99 from the advantage loan company and they did not respond back to me or approve my loan. I can not afford to pay £49.99 to tanant loan again. Please could you refund £49.99 back to my bank account, this is my account number, 11831368 sort code 30-98-91 Lloyds TSB. If i knew that i would be charged £49.99 every time i would not of applied.

Thank you
If you like any more information you can contact me on this number: 0787 7499 753
From,
Manmohan Singh

I ENROLLED ON 19-11-2007 AIRTEL no given as 9989233206.On 9 th of Dec. out going calls were bared and on 11 th incoming calls and network also barred.I complained to 9849198491 and your agent at high court, but no action was taken till today. your people are saying that door waslocked to my residence while they are verify ing address. I

I ENROLLED ON 19-11-2007and AIRTEL no given as 9989233206.On 9 th of Dec. out going calls were bared and on 11 th incoming calls and network also barred.I complained to 9849198491 and to your agent at high court, but no action was taken till today. your people are saying that door was locked to my residence while they are verifying address. I suggested to give me call before verifieing the address as such we both are employed. till today no body came. Iam practicing advocaste with own residence since morethan 28 years. Due to your insufficient services Iam thinking to opt other company. My contact no 9246153206 and 27030610. kindly restore connection within 24 hours, otherwise kinly cancell my enrolment.
O.RAMERSH

ADVOCATE.

ENROLLED ON 19-11-2007and AIRTEL no given as 9989233206.On 9 th of Dec. out going calls were bared and on 11 th incoming calls and network also barred.I complained to 9849198491 and to your agent at high court, but no action was taken till today. your people are saying that door was locked to my residence while they are verifying address. I suggested to give me call before verifieing the address as such we both are employed. till today no body came. Iam practicing advocaste with own residence since morethan 28 years. Due to your insufficient services Iam thinking to opt other company. My contact no 9246153206 and 27030610. kindly restore connection within 24 hours, otherwise kinly cancell my enrolment.
O.RAMERSH

ADVOCATE.
e-mail I.D. ogiralaramesh@yahoo.com.in

Dear sir,

I am Kamesh and my village is Ankampalem near Ravulapalem. And we are not getting network. If we want to make a call we should come out from the house and make a call. And we are having Airtel tower in Ryali which is 2km away from our village. And we are having four Aritel services in our house. what should we do? whether it will be verified soon or change to another network. please give reply soon.

thank u,
G.Kamesh

i have sent you the pink and blue forms bake more then a week ago and still i have not herd from you i was wondering if every thing was going ok with my aplicashen and when i would reseve a payment from you and would like to no if i can pay bake with a postel oder as i dont have a debet card pleas phone me as i dont use my email address thank you for your time sheila stones 06 march 1985 post code bd5 7tx

I am disappointed in Customer Service at Real Simple. In repeated attempts to correct an error in my bill, I have been referred to Billing which does not answer. You might have to change your name to Real Difficult.