Network Solutions has just received the Certified Call Center Award for their excellent customer service! According to J.D. Power and Associates, the webhosting company ranks in the top 20% of companies reviewed for customer satisfaction.
"We have revamped the entire organization and incorporated an intensive six-week training program for all customer consultants, ensuring that we have the most technically trained, friendly and knowledgeable consultants in the web solutions industry," said Shelley Rawlings, Senior Vice President of Customer Service.
Network Solutions provides web hosting, website design services, domain names, and more. They currently have about 300 customer service employees.
This goes to show that excellent customer service begins with quality training of customer service reps!
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