I recently discovered a great website for customer service information and resources. Customer Service Group is a consulting company that can help any business with its customer service operations. They have many products and services including:
(1) A newsletter that provides tips to help companies improve their customer service
(2) A wealth of books with titles such as, "Listening to the Voice of the Customer" and "21 Simple Time Management Strategies For Customer Service Professionals", plus many more.
(3) Surveys and Award Programs - Surveys are a great way to know what your customers are thinking and awards recognize and encourage employees to provide excellent service.
Customer Service Group also sponsors Customer Service Week, a convention that will take place this October 2-6, 2006.
For more information about Customer Service Group, visit: http://www.customerservicegroup.com
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