Devoted to customer service and the principles of exceptional customer services

Customers Are Always ... right.  Right?  Well, if you've worked in customer service, you know it's more complicated than that.  We want to make this website a continuing discussion of all things related to customer service.  This means two things

First, when we say "a continuing discussion" - a conversation - we mean it.  So, you won't get a boring, one-way presentation at this site.  Your comments, questions, stories and insights are always encouraged.  We want to hear about that customer from hell. We want to hear how you went the extra mile. 

Second, when we say "all things," we really mean it!  So, we'll talk about customer service training, the kinds of software (good and bad) that you may use as a CSR, tips, news, outsourcing and all of its quirks, hiring, real-life stories ... you get the picture.

Customers Are Always...there.  To stay in business, you must retain your customers.  We will discuss (and laugh about) how to handle the rude, the ignorant, the misinformed, and the bizarre.  We will talk about how to defend yourselves on the front lines when you are under attack from not only customers but by internal groups and managers.

Those on the front lines have more interaction with the customer than any other group within a company.  Yet it is often one of the most neglected in terms of focus, direction and resources.  We will talk about strategies to change that tendency within businesses and how to help empower those who serve the customer person-to-person.

Come join in our conversation. Welcome, and remember Customers Are Always ...